Refund Policy:

  1. General Refund Policy:

1.1. Serbiska strives to ensure customer satisfaction and provides a refund policy for eligible cases.

1.2. Refund requests should be made through the Serbiska app or by contacting our customer support team.

  1. Eligibility for Refunds:

2.1. Refunds may be considered under the following circumstances:

a. Cancellation: If a user cancels a service within the specified cancellation period as outlined in the cancellation policy, a full or partial refund may be provided based on the service provider's policies.

b. Service Non-Delivery: If a service provider fails to deliver the booked service or does not meet the agreed-upon specifications, a refund may be granted. Users must provide relevant evidence and documentation to support their claim.

c. Unsatisfactory Service: If a user is dissatisfied with the quality or outcome of the provided service, a refund may be considered. Users must provide detailed feedback and evidence to support their claim.

d. Technical Issues: If technical issues or errors within the Serbiska app prevent the user from accessing or using the service as intended, a refund may be provided upon verification of the issue.

2.2. Users should note that each refund request will be assessed on a case-by-case basis, taking into account the specific circumstances and the policies of the service provider.

  1. Refund Process:

3.1. To request a refund, users must provide the necessary information and evidence to support their claim, including order details, communication history, and any relevant documentation.

3.2. Serbiska will review the refund request and may reach out to the service provider for further clarification or resolution.

3.3. If the refund request is approved, the refund will be processed through the original payment method used for the booking.

  1. Non-Refundable Situations:

4.1. The following situations may be deemed non-refundable:

a. User's change of mind or dissatisfaction with the service provider's pricing, availability, or communication style, provided that the service was delivered as agreed upon.

b. Failure to adhere to the cancellation policy and procedures outlined in the cancellation policy.

  1. Refund Timelines:

5.1. Refunds will be processed within a reasonable timeframe after the approval of the refund request. The exact timeframe may vary depending on factors such as payment method and banking processes.

  1. Policy Updates:

6.1. Serbiska reserves the right to modify or update the refund policy at its discretion. Users will be notified of any significant changes in advance.

Please note that the refund policy may vary depending on the service provider and their individual terms and conditions. It is recommended that users review the refund policy outlined during the booking process for each service to ensure clarity and understanding.