1. Make a request
2. What is removed
- Your name, photo, email address, and emergency contact.
- Your saved addresses and delivery preferences.
- Payout account details, for Couriers.
- Identity, licence, and vehicle documents, for Couriers, once they are no longer required for a record we must keep.
- Your login. You are signed out on every device and the account can no longer be used.
3. What Serbiska must keep
Some records cannot be deleted on request, because they are not only about you:
- Delivery and payment records we are legally required to retain, including receipts and tax records.
- Proof of delivery belonging to another person's booking.
- Records tied to an open safety report, dispute, or investigation.
Where a record must be kept, it is retained only for as long as the law or the dispute requires, and access is restricted. This matches the retention section of our Privacy Policy.
4. How long it takes
Serbiska confirms your identity on the account mobile number first, so that nobody else can close your account. Requests are normally actioned within 30 days.
If you have a delivery in progress, unsettled earnings, or platform fees still to remit, those are settled before the account closes. We will tell you if anything is outstanding.
Questions about this page belong with support in the Sender or Courier app. Never send your password, OTP, or recipient PIN to anyone, including us.